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Privacy Policy

Privacy Policy

Basic information
This Privacy Policy determines how and for what purpose we collect, process, and store personal information about our clients and how we protect them. In connection with the processing of your personal data by JL Navigator, s.r.o. the travel agency, as the Controller, hereby provides you as a person whose personal data we process (hereafter Data Subject) with the information according to Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data (hereafter Regulation).

The purpose of this document is to provide open information about what personal data we obtain, how we deal with them, how we use them, for which purposes we use them, who we can provide them, how long they are stored, and what are the individual rights of clients data protection.

Controller of personal data

JL Navigátor, s.r.o. travel agency, registered seat: Nová 2859/48, 901 01 Malacky, Slovak Republic, IČO 46808060. The company is registered in the Business Register of the District Court Bratislava I., Section Sro, Insert No. 83577/B (hereafter JL Navigator).
Employees of the controller are committed to maintaining the confidentiality of personal data and may process them only for the purpose and manner defined in this privacy policy.

Categories of personal data that may be processed

• Title, name, surname
• Address
• Date of birth
• Citizenship
• Birth No.
• Passport No., issue and expiry date
• Phone No., email address

The purpose of the processing of personal data by JL Navigator
• Booking the cruises and related services
• Processing of personal data within accounting documents
• Offer of products and services and providing the information within direct marketing
• Providing of travel insurance

Personal data of clients are collected, processed and / or used only if the client has allowed them by filling in and sending the query to a question from the website, filling in and sending a binding application (by post or by electronic means) or by adhering to the relevant legislation.

The legal basis for the processing of personal data is the consent of the data subject for the purpose of making the cruise reservation and the relevant services, adhering to the legal obligation (in particular Act No. 431/2002 Coll. on Accounting, Act No. 39/2015 Coll. on Insurance), the signing of an insurance contract, the legitimate interest in protecting the rights and legally protected interests of JL Navigátor and the comprehensive protection and enhancement of the client´s comfort (the purpose of offering products and services and providing information within direct marketing).

Categories of recipients to whom personal data may be provided
• Norwegian Cruise Line (Bahamas) Ltd. Wiesbaden Office, Continental Europe Branch, Kreuzberger Ring 68, 65 205 Wiesbaden, Germany
• Swiss Halley AG, Churerstrasse 47, 8808 Pfäffikon, Schweiz
• Airlines companies
• Hotel facilities
• Generali Poisťovňa, a.s., Európska cestovná poisťovňa with registered seat: Lamačská cesta 3/A, 841 04 Bratislava

JL Navigátor transfers personal data to government authorities when this obligation is set by law (e.g., audit of the accounting agenda) and, if necessary, for the protection of the rights of the controller (e.g. in the recovery of the sum owed by the court). JL Navigátor may entrust the processing of data to a third person, processor. Processing is possible only on the basis of a contract that binds the processor to the same level of data protection as the controller provides. Data may also be forwarded to suppliers providing JL Navigátor services, such as software installation and accounting services. With the consent of the client or his order, personal data can also be provided to other persons.

Storage period of personal data
JL Navigátor is authorized to process the personal data of the data subject for the time necessary to achieve the purpose of processing for at least 5 years from the end of the cruise, stay in hotel or flight, respectively for the period stipulated by Act No. 431/2002 Coll. on Accounting. The processing of personal data in the case of consent is only possible for the period for which the consent was granted.

JL Navigátor does not profile its clients.

Rights of the data subject

• The right to request access from JL Navigátor to your personal data
• The right to correct personal data
• The right to delete personal data
• The right to limit the processing of personal data
• The right to object to the processing of personal data
• The right to the portability of your personal data
• Right to withdraw consent (if consent is the legal basis of processing)
• The right to file a complaint with the supervisory authority, Office for Personal Data Protection of the Slovak Republic

The rights of the person concerned are specified in Articles 15 to 21 of the Regulation. Data subject shall exercise those rights in accordance with the Regulation and other relevant legislation. Data subject may exercise his rights by written request or by electronic means.

In cases where JL Navigátor processes personal data based on the client´s consent, the client may withdraw the consent at any time. In cases where data is processed under a legitimate interest, the client may object to such processing. We also evaluate each complaint and report the result to the client. Our objections to data processing for marketing purposes will always be met.

If you have not been able to resolve your privacy issues or complaints satisfactorily, you have the right to contact the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 7, www.dataprotection.gov.sk.

The client or visitor to JL Navigátor has the option of contacting us at any time by calling +421 911 926 545, +421 917 076 702 or by emailing info@jlnavigator.com to get answers to any questions about personal data.

The client or visitor of the JL Navigátor website is informed of the rules of personal data processing whenever the user provides some personal information. This Privacy Policy and consent to the processing of personal data are publicly available on the website www.jlnavigator.com.
Do I have to provide the operator with personal data?
The provision of personal data is, as well as the conclusion of a contract or other business relationship with the controller, voluntary. However, some data are necessary to meet legal obligations (such as keeping an accounting agenda) or are necessary to provide a service, and without some data the controller can not provide the required service. Personal data that the controller would collect and process for purposes other than those mentioned above are always subject to the specific consent of the client or visitor to the JL Navigátor website. If the client or site visitor does not provide us with such consent, we will not collect and process personal information for any other purpose than the above.

How does the operator ensure personal data protection?

Personal data are subject to permanent physical, electronic and procedural control, and JL Navigátor has up-to-date control, technical and security mechanisms to ensure the maximum possible protection of processed data against unauthorized access or transfer, loss or destruction, and other possible misuse. Any person who comes into contact with the personal data of a client during the performance of his / her work or contract obligations is bound by a statutory or contractual obligation of confidentiality.

From what sources does JL Navigator acquire personal information?
We process the information you provided to us for the purpose of providing the services of the controller. We further process the data you provided when sending a question from a website. We use the personal data we collect to answer your request only. We may also process additional data, such as Internet browsers, Satisfaction Surveys, and User Testing, based on your special permission or customization permissions.

Cookie Policy

Using cookies
Individual pages of the company´s portfolio use cookies to help us deliver better service. By using sites, you consent to the use of cookies in accordance with your browser settings. If you visit our website and the browser accepts cookies, we consider it our acceptance of our cookie terms. You can find instructions for changing cookies by helping each browser.

What are cookies?
Cookies are small text files that can be sent to your browser when visiting a website and stored on your device (your computer or another device with internet access, such as a smartphone or tablet). Cookies are stored in the browser´s folder. Cookies usually contain the name of the web site they come from, the validity and value. On the next visit, the web browser reloads cookies and sends this information back to the website that originally created the cookie. The cookies we use do not harm your computer.

Why do we use cookies?

We use cookies to optimally create and constantly improve our services, adapt them to your interests and needs, and improve their structure and content. Temporary and permanent cookies may be used on the site. Temporary are stored on your device until you leave the page. Permanent cookies remain on your device until they expire or are erased manually. The time we leave your information depends on the type of cookie.

We use several types of cookies on our websites.

Basic cookies
These cookies form the basis for running our site and enable the use of basic features, such as secure areas. Without these cookies, we can not provide the services that form the basis of our site. If you disable these cookies, we will not be able to guarantee the flawless operation of the site.

Running cookies
By using our cookies, we collect statistical information on how you use our website. This technical information, for example, tell you which parts of the web page you clicked, which page you visited last, and so on. These cookies serve to analyze and improve our website in terms of content, performance and design. If you disable these cookies, we can not guarantee the smooth operation of our site.

Functional cookies
Functional cookies are not necessary, but they help us improve the functionality of our website. For example, remembering the settings you selected when you visited the previous page, content layout, site selection, and so on, so you do not have to re-set them. We use these cookies to determine if you have already been offered a service or provided information from your current location if you agree to share such information. Although the use of these cookies depends solely on your settings, by turning them off you may lose some of the services we could provide.

Ad cookies
We can use ad cookies on our websites to view content and ads that are tailored to your interests. These cookies can collect information about your habits when browsing our site. They can also be used to recognize your re-visit to any of the websites that are part of our network. In this way, we can provide content and ads on our site that are more relevant and effective to target direct marketing communication, but also to limit the number of ad appearances and measure the effectiveness of your ad campaigns.

Third-party cookies
There are links and integrated content from other websites on the site. Therefore, cookies that are not subject to our company´s control may be created while using our website. This is the case, for example, if a webpage you are viewing uses a third-party analysis or marketing automation tool (such as Google´s tools) or displays the content of a third-party website, YouTube or Facebook. This results in the acceptance of cookies from these third party services. Our company can not control the storage or access to these cookies. To know how these third parties use cookies, please read the privacy policy and the cookie policy for these services.

How can I change cookie settings?

Under Section 15 of the Electronic Media Act, you may not agree to storing your anonymized data as a website visitor. So your visit will not be recorded in the future. You can set up cookies that you use on your site in your web browser. Most Internet browsers are pre-set to automatically accept cookies. You can change this setting by blocking cookies or alerting when cookies are sent to your browser / device. You can find instructions for changing cookies in help section of each browser. If you use different devices to access pages (like a computer, smartphone, tablet), we recommend that each browser adjust your cookie preferences on each device. We will respect if you change the pre-set cookie setting. However, disabling certain cookies may affect the functionality of our website.

For Google services, you can also use the cancellation page.

Google Analytics
We collect and store data on our site using the tracking tool for marketing and optimization purposes. Our site uses Google Analytics, a service from Google inc. ("Google"). Google Analytics uses so-called "Cookies", text files that are stored on your computer and that allow you to analyze your use. Information about your use of the cookie-generated page will generally be transferred to Google´s US server and stored there. However, your Google IP address (within the European Union Member States or other Contracting States of the European Economic Area Agreement) is abbreviated (anonymous). This will shorten IP addresses obtained with Google Analytics. This is to prevent Google from combining IP addresses with personal data. Only in exceptional cases a full IP address will be transferred to Google´s US server, which will be shortened there. Upon the operator of this site, Google will use this information to evaluate the use of the site for the purpose of conducting activity reports on the site and to provide additional services to the operator associated with the use of the site and the Internet. The IP address in the browser does not interact with other Google data in Google Analytics.

Without your explicit consent, we will not use tracking tools to collect your personal information without your knowledge, share this information with third parties and marketing platforms or link this data to your personal data (name, address, etc.).
My name is Julia Lorencovic and I was a navigation officer on board cruise ships of Norwegian Cruise Line. I am the representative of JL Navigator travel agency. Would you like to ask anything? With my 12 years of experience at sea it will be my pleasure to assist you in making your dream vacation come true.
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JL Navigator s.r.o.
Nová 2859/48
901 01 Malacky

Tel.: +421 917 076 702
       +421 911 926 545

Good to know
What is Freestyle Cruising
How to choose a vacation
Safety and Security
Medical Service
Frequently Asked Questions
Terms and Conditions
Loyalty and Cruise Rewards
Privacy Policy
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